The problem wasn't market demand—it was operational scaling. 78% of high-growth companies fail because they can't systematically replicate their early success.
What was breaking:
1) Client onboarding took 6 weeks instead of 2
2) Each new hire needed 3 months to become productive
3) Quality control became impossible with manual processes
What we did:
1) Decoded data - Mapped every step of our client journey to find bottlenecks.
2) Redesigned strategy - Built repeatable systems that scaled with headcount
3) Developed leadership - Created a "growth manual" so decisions didn't depend on founders
The result:
1) Client onboarding: ↓ 67% (6 weeks to 2 weeks)
2) New hire productivity: ↑ 156% (3 months to 5 weeks)
3) Profit margins: ↑ 43% while scaling to ₹100Cr+
Year 3 was brutal. Revenue hit ₹45 crores, but profit margins were shrinking. My co-founder said: "We're
growing broke. Every new client costs us more than the last."
